Virgin F******* Media!!!!!

I went into the Megastore earlier to see how good this Samsung U600 phone was and ask about how easy it is to continue my contract. I had no idea this would be the start of around 2 hours on the phone to them!

Straight off I was confronted with policy, systems and brick walls of nothing they can do but charge me an extra £5 for the same service. I eventually got through to a manager who was interested to offer some help ... long story short I have gone from paying £25 a month to £18 a month with a new phone and the same bundle, can't be bad but should not have taken 2 hours!